Customer Service

Shipping & Delivery:

Items that are in stock and that are ordered before 3pm with Next Day Delivery in the checkout will be dispatched the same day unless otherwise stated and will require a signature upon delivery. All other orders placed will be shipped between 3-5days but can take a maximum of 10days.

First time purchasers will be required to comply with Money Laundring Regulations (AML 2007)

Items are sent unbranded for your privacy.

Cancellation and Returns:

The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control.

Privacy & Security:

Please see our Privacy Policy to see how your information is used.

Ordering:

To order by phone and speak to one of the team please call 0800 055 7050. To order online please see our how to buy process.

Payment:

Payment can be made via credit and debit card, wire, bank transfer and cheque.

Please note that cheques require 7 days for funds to clear.

Payment Details:

HSBC

Account name- DB London LTD

Sort Code- 40-31-06

Account number- 32586983

Cheques to be made payable to- DB London LTD
 
Viewing Orders:

To view your current orders you can log in to your account using the My Account tab.

Updating Account Information:

To update any of your personal information you can log in to your account at anytime using the My Account tab and follow the on screen prompts.

If you have any additional questions, please refer to our Frequently Asked Questions or contact our customer service department at: 0207 058 4653

Why buy from us?

Gold Standard Customer Service

Free insured delivery on all UK orders

Spears 500 recommended

Low margins

Feefo 5*

Price Promise

What our customers say

Absolutely top draw service

Mr Newnham - 5 month ago

2017 1oz 24ct Gold 'Queens Beast - Griffin'

From start to finish I've been majorly impressed. Second time I've bought. Orders some coins on Tuesday afternoon and in my hands the following morning. I haven't got a clue when it comes to investing but thought as it's gold then I can't really loose...

First class service

Richard McKillop - 1 month ago

2017 1oz Gold UK Britannia PCGS Certified MS69

They reassured my concerns and advised me on my purchases. They phoned when they said they would and more importantly the package arrived when they said it would. First class service.